Save the Children is looking for Case Management Officer – Antakya


Case Management Officer – Antakya

National Post

Save the Children is the world’s leading independent organisation for children. We work in 120 countries. We save children’s lives; we fight for their rights; we help them fulfil their potential.We work together, with our partners, to inspire breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives. We have over two million supporters worldwide and raised $2 billion dollars last year to reach more children than ever before, ensuring that they are able to survive, learn and be protected whatever their circumstances, including in times of humanitarian crisis.

2016 is a time of change and growth at Save the Children. As part of our new strategic plan ‘Every Last Child’, we have made it a global priority to build humanitarian, advocacy and campaigning capability, to become truly global – driving stronger and more diversified funding, and to maximise the use of our knowledge, systems, capacity and culture. We are doing whatever it takes to reach the world’s most excluded children. With your help we can ensure the world puts children first, and that we can tackle the barriers that prevent them from surviving and thriving. We won’t stop until every last child survives and fulfils their potential.

Position reporting to: Senior Child Protection Officer Positions reporting to the POST: None
Contract type: Employment Contract length: TBC
Closing date: rolling basis – once  qualified candidates identified Travel required within Hatay city


The case management officer, under the direct supervision of the Senior Child Protection Officer and the overall guidance of the Non-Formal Education Project Manager, is primarily responsible for conducting case management activities including service mapping, case identification follow up and successful closure of cases in Adolescent Friendly Canters (AFC) in Antakya and Iskenderun. The post holder is expected to work with the Syrian population and local community targeted by the AFCs and to visit the referred households on a regular basis.



  • Lead on and regularly update a map existing services (health, child protection, education, legal services etc) to which children and families can be referred to. Pay regular visits to local and international service providers and support effective collaboration.
  • Respect confidentiality and follow ethical guidelines
  • Work in close collaboration with the child protection team to strengthen role of child protection networks/committees in case management



  • Rôles et responsabProvide targeted assistance to adolescents and youth in need through leading on the case management cycle from identification, assessment, documentation, referral (to relevant services) and follow-up
  • Conduct family visits under the supervision of Senior Child Protection Officer
  • Use the files, registers and computer databases in an appropriate and correct manner and adhere to proper documentation and data protection protocols
  • As part of maintenance to the case management beneficiary database, follow up on cases, ensure all cases are managed within acceptable timelines, provide regular updates on unclosed cases and identify actions needed to ensure timely closure.
  • Prepare procurement and administrative documents required for case management implementation.
  • Support the Child Protection Manager / Child Protection Adviser in capacity building of outreach workers


  • Attend weekly case management meetings with all case management officers and outreach workers
  • Coordinate with other agencies offering case management services to children on referral and transfer of cases
  • Support the set up and facilitation of regular inter- agency case coordination meetings
  • Ensure internal referral mechanisms (with other sectors) are in place and cases are appropriately managed and followed up when referred



  • Ensure constant and transparent communication and collaboration with relevant stakeholders, including community members, community leaders and families
  • Document best practice, case studies and learning
  • Share information on field-level successes and challenges with the Senior Child Protection Officer and other agencies as appropriate. Ensure that major challenges are flagged early, and addressed in an appropriate way;
  • Facilitate, collect and report information regarding the overall situation of child protection risks in Save the Children operational areas.




  • University degree in social work, social sciences or other relevant field.
  • Extensive work experience of working directly with children and adolescents
  • Minimum of 2 years relevant work experience in child protection case management, child protection programmes or related field
  • Experience in community mobilisation and conducting outreach activities
  • Good understanding of social welfare systems and child protection mechanisms
  • Strong interpersonal skills, ethical sensitivity and ability to empathise with children and their carers
  • Strong self-starter, able to take initiative and adapt to changing circumstances and priorities
  • Able to work to tight deadlines under pressure
  • Fluent written and spoken Arabic
  • Competent written and spoken English
  • Commitment to upholding Save the Children’s Child Safeguarding Policy, as well as principles of do no harm and confidentiality.



  • Advanced degree in Psychology, Mental Health or similar
  • Experience in designing and facilitating training sessions
  • Competent spoken Turkish
  • Knowledge and understanding of inter-agency standards and guidelines in child protection, including the Minimum Standards for Child Protection in Humanitarian Action

Benefits Package provided to National Staff:

  • Salary commensurate with the pay-grade of the position.
  • Annual leave
  • Medical Scheme, Accidental and Life insurance.
  • Transportation
  • A motivating work environment

We need to keep children safe so our selection process reflects our commitment to the protection of children from abuse.

Please apply in English by sending your up to date CV with a cover letter as a single document explaining your salary expectations to and mention the position that you are applying for to the subject section. The advertisement will be active till the qualified candidates identified. In order for an application to be considered valid, a copy of the residency card must be attached with the application.

Only shortlisted candidates will be contacted.

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