Mercy Corps is looking for Protection Officer (Based in Izmir)


Vacancy Announcement

Mercy Corps is an international humanitarian and development organization that helps people around the world survive and thrive after conflict, crisis and natural disaster. For over thirty years we have responded to disaster and conflict situations in over forty countries, assisting the most vulnerable among affected populations. This position is with the registered Mercy Corps Representative office in Turkey. Mercy Corps Turkey is currently seeking to fill the post of:

Protection Officer (Based in Izmir)


Essential Job Functions:

Planning and Strategy

  • Initiate and promote realistic protection initiatives/solutions in favor of the refugee community in the Aegean region.
  • Help identify strengths, weaknesses, opportunities and threats in MC’s response and contribute to the development of program strategy.
  • Contribute towards the implementation of the plan of action for the program according to the guidelines and schedules set by the Protection Manager.
  • Support Community Support Workers to assess needs, disseminate information, identify vulnerable people, conduct registration and distributions, and provide support to access services.
  • Ensure that the collection, monitoring and reporting of information primary at the community level are done by properly by Community Support Workers.

Program Implementation

  • Oversee and undertake general protection needs of the communities in compliance with MC Principles and the International principles and standards.
  • Assist the planning and organize general needs, local organization and technical assessments.
  • Support the planning and communication of weekly work plans.
  • Prepare movement plans from field team recording where assessments & monitoring are being conducted.
  • Ensure that adequately completed assessment documentation is received from the field teams before activities are implemented.
  • Ensure that all documentation is filed according to MC program management standards.
  • Help to ensure that all required program planning documentation is completed in a timely fashion to ensure the smooth implementation of activities (e.g. referral forms).
  • Support the tracking of protection cases and do the follow-up.
  • Flag any security concerns, discrepancies/losses immediately to the SPO.


  • Ensure that required reports are completed and submitted by Community Support Worker team.
  • Help review reports to ensure they capture required details.
  • Support the reconciliation of reported activities against those planned.
  • Support the completion of internal and external reports.

Monitoring, Evaluation, Accountability and Learning

  • Flag to the supervisor and M&E team any issues raised by the team in the quality of activities completed by partners.
  • In coordination with the M&E team and SPO, help review assessment analyses, and make recommendations regarding program successes, gaps and needs and required improvements.
  • Support the PM with the development and roll out of a contextually appropriate, community accountability and response mechanism (CARM).
  • Maintain or contribute to databases and trackers as required.


  • Support the Manager to define goods and service specifications, prepare PRs and review tender documents.
  • Assist the Manager to follow up with all procurement to ensure it is ordered and delivered within the time frame required.
  • Ensure weekly movement plans from the field teams are sent to the coordination unit by Thursday 4pm.

Admin and HR

  • Ensure all electronic and hardcopy documentation is filed correctly as per MC’s Program Management minimum standards checklist.
  • Support the planning and organization of staff trainings.
  • Support with budget management and cash flow projections as required.

Coordination and representation

  • When requested by the PM, represent Mercy Corps to colleague agencies, local organisations and authorities, and participate in sector coordination meetings.
  • Regularly coordinate with other Mercy Corps program, administrative and financial staff, in relation to the program activities.

Safety and Access

  • Support the team to ensure a safe working environment for all people involved in project implementation and maintain the highest standards of behavior when working with children and families.
  • Keep the Field Officer and Manager updated with regard to the security situation in the project implementation area and provide advice as to how to manage Mercy Corps presence in Syria context.
  • Support and adhere to policies and procedures that maintain the safety and security of the team.
  • Work closely with Safety and Access team to ensure field teams adhere to safety policies. In particular:
  1. Timely reporting of risks, issues and incidents
  2. Checking in on time
  • Ensure preliminary incident reports are filed with safety and access team for follow up.


  • Adherence to all MC policies and procedures as outlined in MC policies and procedure manuals;
  • Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.
  • Cover for the supervisor where required.


  • BA/BSC in a relevant field. At least 1 years’ work experience in an administrative role or similar: Experience of project management or international development/humanitarian sector work would be an advantage.
  • Experience or strong knowledge of protection programming and/or social work
  • Experience maintaining good relation with colleagues, partners, local communities and project beneficiaries and involving them in the project implementation.
  • Experience of donor reporting.
  • Must have residency and permission to work in Turkey.


  • High level of proficiency in written and spoken Arabic and English, Turkish is preferable.
  • Excellent organizational and planning skills;
  • Willingness to travel across Turkey (especially the Aegean region) and spend short periods of time in the field to train and engage with field teams, understand needs and challenges and monitor activities.
  • Strong computer skills; particularly in the use of MS WORD, Excel and Powerpoint.
  • Excellent interpersonal and communication skills,
  • Ability to work independently and as a part of the team
  • Ability to multi-task
  • Honest, hardworking and committed to community work
  • Willingness and ability to work with groups of various cultural, social, religious and ethnic background
  • Politically and culturally sensitive with qualities of patience, tact and diplomacy
  • Ability to work as part of a team and coordinate with project personnel.

Interested candidates should email their detailed CV and Cover Letter outlining their interest and qualifications for the position, to, no later than (16-October-2016}. All applications must be in English. All candidates must be eligible to work in Turkey or have a valid Turkey ID. “Only short listed candidates will be called for an interview. Please note this position may be filled before the deadline of submission of applications”. Please mention the position title for which you are applying in the subject line of the email. Please follow the instruction carefully Mercy Corps must not consider uncompleted information.

Female candidate are encourage to apply for this position.

Mercy Corps is committed to gender balance and diversity without distinction as to race, sex or religion, and without discrimination of persons with disabilities. Remuneration will be in accordance with the candidate’s qualification and experience as well as local standards.


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