CRS is looking for Emergency Response Coordinator (ERC)


CRS Turkey Program

Job Description


Position Title:                                    Emergency Response Coordinator (ERC)

Department:                          Emergency Response/Non-Food Items (NFIs)

Location:                              Antakya, Turkey

Reports To:                           Emergency Program Manager

Supervises:                            NFI Project Officer; NFI Field Coordinator


Catholic Relief Services began its operations in Turkey in response to the growing humanitarian needs of vulnerable populations in Northern Syria and refugees in Turkey. In Northwest Syria, CRS is working through its partner DAR to provide assistance in immediate lifesaving support as well as slowly paving the way for transitional development initiatives to meet medium to long term needs of vulnerable families inside Syria. Through programs funded by USAID/FFP, USAID/OFDA, IHA (Canada), and other private donors, CRS has developed a wide reaching portfolio of programs to support the immediate food and NFI needs of IDPs and host communities in NW Syria through a collection of in-kind, voucher and cash modalities.  The DAR team in Syria is also implementing a number of other emergency response and early recovery projects focusing on Agriculture, WASH and Shelter.


Primary Responsibilities:

CRS Turkey seeks to recruit an Emergency Response Coordinator (ERC) to coordinate its cross-sector short-term emergency response activities as well as supervise and support the NFI field team’s urgent responses. Due to the volatile nature of the prolonged conflict in Syria, the sudden displacement of individuals and families occurs regularly in NW Syria. In response to these displacements, CRS and its partner DAR have the capacity to implement urgent NFI and food in-kind distributions through programming funded by the OFDA and FFP. The support is provided through in-kind kits or, when a market-based response is appropriate, through vouchers redeemable in the local market. In addition, the team is seeking to develop short-term emergency response capacity in the WASH and shelter sectors.  The ERC will serve as the primary focal point for the cross-sector coordination efforts of future emergency responses in NW Syria.

Under the supervision of the Emergency Program Manager, the ERC is responsible for leading the implementation of CRS’ emergency responses in northwest Syria.  Should displacements be reported, the ERC will work with the Monitoring, Evaluation, Accountability, and Learning (MEAL) team to ensure assessments are carried out in a timely manner and the results are shared with all relevant sectors.  Depending on the needs reported, the ERC will work with the Food, shelter, WASH and NFI sectors to implement an appropriate and timely response.  Specifically in the NFI sector, the ERC will work closely with the NFI Project Officer to liaise with the Syria-based NFI field team to ensure the timely and quality implementation of voucher and in-kind NFI programming, providing logistical support to ensure that the NFI field team is able to execute their activities. Additionally, s/he will be involved in working with the M&E staff in supporting the monitoring and reporting for any emergency response carried out. The ERC provides supervisory guidance to the NFI Project Officer (PO) in Turkey and the NFI Field Coordinator (FC) in Syria.  In addition, the ERC will be responsible for the development of an emergency roster of qualified individuals (surge staff) who would be available to support CRS’ activities, should additional staff be needed on a short-term basis.


Specific Responsibilities:

Program Quality – Emergency Response

  1. Keep informed of shifting dynamics in NW Syria and possible hot spots for displacement. As able, develop contingency plans and monitor potential scenarios for displacement.
  2. Serve as the primary focal point for the cross-sector coordination efforts of future emergency responses in NW Syria. Actively coordinate across food, non-food and MEAL sectors as necessary and provide regularly updates to management on progress.
  3. Serve as focal point for the roster of surge staff. Support NFI field coordinator to maintain the shared calendar of surge activities, manage the surge team activities, and actively coordinate across sectors and management as necessary.
  4. In coordination with the Head of Programs (HoP) and Emergency Program Manager, organize daily/weekly meetings during an emergency response to coordinate a multi-sector response.
  5. With support from the MEAL Manager, consolidate and track IDP displacement data received from the field to inform decision-making regarding the need to launch an emergency response. Prepare IDP tracking tables to share with the CCCM cluster.
  6. In coordination with the MEAL Manager, refine the process for gathering initial data on emergencies needs and finalize the Rapid Needs Assessment (RNA) tool, as needed. If necessary, work with the MEAL Manager to develop a process for conducting additional in-depth sectoral assessments.
  7. Assist the MEAL team in analyzing RNA data during displacement to determine IDP priority needs.
  8. Develop and update an emergency response tracking sheet to document interventions across sectors and geographic areas.
  9. Manage multi- or bi-lateral coordination with other local and international NGOs to reduce the possibility of duplication. Attend cluster meetings specifically for the emergency response to coordinate emergency activities in Syria.
  10. Collaborate with the MEAL Manager and sector project managers to ensure accountability systems are in place during an emergency response, including, but not limited to, anonymous feedback mechanisms.
  11. As needed, manage discrete emergency response projects, including the pre-positioning of urgent NFIs and ready-to-eat kits as well as shelter and WASH materials.
  12. Draft or contribute to donor reports as necessary.
  13. Responsible for all aspects of interagency coordination through the existing cluster system in the event of an emergency response.

Program Quality – NFI

  1. Develop strong, positive working relationships with the CRS and partner staff in Turkey and Syria.
  2. In coordination with the MEAL team, refine assessment tools for seasonal NFI needs.
  3. Work with the Market Technical Advisor and NFI Project Officer analyze market and vendor assessment information and make informed decisions on where market-based and in-kind distribution activities would be appropriate, triangulating those decisions with the rest of the NFI team.
  4. Participate in bid committees to select vendors for market-based activities and lead team in planning vendor trainings and voucher collection activities.
  5. Ensure price monitoring is conducted in the targeted markets on a regular basis.
  6. Lead procurement process for urgent and seasonal in-kind NFI kits, including specifying kit contents based on needs assessments, participating in bid committees and vendor warehouse visits and supporting the logistics of kits transport and warehousing.
  7. Lead the planning and implementation of project activities in close collaboration with the DAR field team in Syria and the NFI PO.
  8. Lead the development and implementation of a detailed implementation plan and MEAL binders in collaboration with the MEAL team and in compliance with CRS MEAL Policies and Procedures as well as donor guidelines.
  9. Collaborate with CRS Turkey MEAL Manager on development of M&E tools to ensure quality collection of data in the field. Supervise the field testing and revision of monitoring tools as required.
  10. Responsible for all aspects of interagency coordination through the existing cluster system for NFI activities.
  11. Ensure adherence with CRS guiding principles, program quality statement and standards.


Staff Supervision and Coaching

  1. Provide effective supervision, support and coaching to the NFI PO and NFI Field Coordinator.
  2. Ensure that direct reports and their teams successfully complete their annual Performance and Development Plans, conduct regular coaching sessions, and follow through on high quality self-appraisals and assessments.
  3. Seek opportunities to support the professional development and advancement of direct reports and their teams through external and internal trainings, acting coverage, TDYs, on-the-job learning opportunities, and other mechanisms.
  4. Support program staff participating in an emergency response.


Staff and Partner Capacity Building and Support

  1. Identify capacity building needs for CRS and DAR staff.
  2. Support any formal or informal training events organized by CRS for staff– learning assessments, planning, facilitation guides and overall organization in coordination with support teams.

Institutional Learning, Documentation and Sharing

  1. Take the lead in compiling and documenting NFI and emergency activities for use in donor reporting, in coordination with the NFI PO and Emergency Program Manager.
  2. Identify, document and lead any efforts to document best practices and lessons learned from emergency response in remote management settings for organizational learning and donors.
  3. Document CRS’ emergency response processes and protocols and orient new staff to their role in the case of an emergency response.
  4. Take the lead in the completion of success stories and case studies – modify as needed based on intended audience.


Proposal Development

  1. Support in the design of high quality emergency programs.
  2. Contribute to the identification and pursuit of additional funding for an emergency response, including providing content for concept notes and/or proposals with the support of Program Managers.

CRS Emergency Competencies

  • Communicates strategically under pressure
  • Manages stress and complexities
  • Actively promotes safety and security
  • Implements high-quality emergency programs

Agency-wide Competencies (for all CRS Staff)

  • Serves with Integrity
  • Models Stewardship
  • Cultivates Constructive Relationships
  • Promotes Learning

Key Working Relationships:

Internal: Emergency Program Manager, NFI Assistant Project Officer, Head of Programming, Deputy Head of Programming, NFI team in Syria, OFDA team, Food team, MEAL team, Procurement and Operations Departments.


External: Other INGOs, UN agencies, Clusters, Vendors, and other service providers

Knowledge and Skills:


  • University Degree in related field or equivalent experience
  • Must have a minimum of two years program management experience with an international NGO in a similar capacity.
  • Experience in emergencies and program planning and management.
  • Demonstrated understanding and application of SHPERE Standards.
  • Ability to represent CRS at coordination meetings with donors, UN, and other international NGOs.
  • Demonstrated leadership ability in strategic planning initiatives.
  • Proven ability to develop proposals and write reports meeting donor requirements.
  • Excellent analytical, management, communication and negotiation skills.
  • Must be able to prioritize multiple work demands and work effectively and efficiently with minimal supervision.
  • Ability to work well in dynamic situations, maintaining good humor under pressure. Embraces flexibility.
  • Advanced computer literacy and proficiency in Microsoft Office (MS Word, Excel, etc.).
  • Fluent in English, with proficiency in Arabic a strong plus.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.



How to Apply? Please send in your Motivation letter with an attached copy of your personal resume to the e-mail Address:

Deadline for applications is on Friday, October 28th 2016 and please add put the Subject on your e-mail as Emergency Response Coordinator (ERC).

We would like to inform you that only shortlisted candidates will be contacted by HR Department.

Thank you very much for your application.


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