Concern Worldwide is looking for Case Management Officer



Concern Worldwide is a non-governmental, international, humanitarian organization dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Concern has been working in Turkey since August 2013 and currently looking for a potential candidate for the Case Management Officer position.

Job Title                     Case Management Officer

Location                     Sanliurfa, Turkey

Reporting line             Protection Programme Manager

Department               Turkey Programme

Contract Length          Fixed term; 12 months (extendable)

Job Purpose: The Case Management Officer (CMO) will be responsible to manage overall case management work in protection component of Concern. CMO will be responsible of the coordination, supervision and support of the case and referral workers / field workers of the protection team. CM Officer will work in close collaboration with protection, education and livelihoods team to ensure integrated and consistent service provision; and to develop adapted and contextualized Concern’s awareness messages. CMO will also to strengthen their protection programmes.



Programme Implementation

  • Reinforce the protection programme through case management and referrals.
  • Support the protection programme in line with organizational strategy, government regulations and donor requirements.
  • Lead the case management team and encourage partners in establishing and building up a referral mechanism for protection related services.
  • Support in establishment of SOPs, plans and implementation of protection related cash programming.
  • Ensure the case management system is functional with service mapping, case identification, referral pathway, and information sharing protocol.
  • Conducting case management activities including cash assistance, gender based violence, psychosocial support and protection overall.

Monitoring and Reporting

  • Ensure quality referral and follow-up of individual cases; guarantee minimum standards and protocols are valid.
  • Corroborate the monitoring of the program including baseline data, secondary data, reviews and end line surveys, donor reporting and internal/external evaluations.
  • Develop monthly analysis of data to anticipate potential challenge due to the indicators of various projects.

Coordination and Representation

  • Attend in protection technical working group and cluster meetings, when requested.
  • Share information on Concern’s activities and intervention as well as success cases and lessons learned on humanitarian response.
  • Liaise and collaborate with other case management actors when required.
  • Maintain positive coordination and relationships with partners and other actors working on the humanitarian response.


  • University degree in social work, sociology, psychology or other relevant field
  • Prior experience in protection programmes in Turkey/or Syria
  • Two years of experience in protection, both overall protection and in sub-sectors of Child Protection, GBV, and/or MHPSS, including in conflict settings and with IDPs and refugees including case management
  • Case management specific experience preferable
  • Experience in working in NGO preferable
  • Experience in reporting and proposal writing
  • Experience and understanding of the Humanitarian Principles
  • Fluency in Turkish/Arabic and good spoken and written English mandatory
  • Proficient in Word and Excel
  • Ability to develop service network
  • Ability to train local partners, to motivate and to develop skills of others
  • Commitment to Concern’s ethos and values

Special Skills, Aptitude or Personality Requirements:

  • Familiarity with logistics, HR, Finance, and administrative processes
  • Ability to organize and prioritize workload, using initiative when appropriate
  • Good team player, flexible and capable of working with a multinational country team, politically and culturally sensitive
  • Ability to cope with stress; work under pressure often to strict deadlines
  • Flexibility, adaptability, sense of humour, and patience
  • Analytical and problem solving skills

Concern’s Programme Participant Protection Policy and the Concern Code of Conduct have been developed to ensure the maximum protection of programme participants, especially beneficiaries, from abuse and exploitation, and to clarify the responsibilities of Concern staff, partner organisations, and anyone engaged by Concern or visiting our programmes, and the standards of behaviour expected of them.

Any candidate offered a job with Concern will be expected to sign the Programme Participant Protection Policy and the Concern Code of Conduct as an appendix to their contract of employment and conduct themselves in accordance with the provisions in this document.

Any breach of Concern Staff Code of Conduct or the Programme participant Protection Policy by employees of Concern Worldwide during the course of their employment will result in disciplinary action up to, and including dismissal.

If you feel that your qualification and experience matches with our requirements, and you share a commitment to Concern’s values, please send an up-to-date CV to:

Equal opportunities: Concern values diversity in the workplace and is a committed equal opportunity employer. We encourage applications from all suitable candidates regardless of gender, race, family or marital status, ethnicity, age, sexual orientation, disability, class, caste or religion.

Concern has a Code of Conduct and a Programme Participant Protection Policy to ensure the maximum protection of Programme participants from abuse and exploitation.


Please clearly note the position applied for in the email subject line.


Application Closing Date: 30th of October, 2016


              Please note that candidates may be interviewed prior to the closing date for applications



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